• What are MY shipping Options for an address within the uk?

For purchases within the UK, please buy using the 'Add to Cart' button via the Online Shop. 
For addresses within the UK there are two postage options to choose from:
Royal Mail 2nd Class Signed-For
£3.95 per order
Royal Mail Special Delivery (Next Day, Tracked & Insured)
£6.50 per order

• WHAt are MY Payment & shipping options for an address outside the uk?

We are happy to ship items worldwide, however due to the numerous shipping options we ask you to email us at hello@poppyzellareed.com to purchase your piece. We can then discuss shipping options and prices with you and arrange payment via safe payment options such as PayPal. 

• How will my piece be packaged? 

Jewellery Boxes and Bags
All pieces come in either their own jewellery bag or box – smaller/less delicate items in their own bag and larger/delicate items in their own branded box. 
Our grey/black jewellery boxes are made of 99% recycled material and can be reused or recycled. 
Our white drawstring bags are made from 100% cotton. 

Recycled Envelopes
Where we can, we reuse padded envelopes (which have been previously sent to us) to send out your order. 
If you would prefer to receive your order in a new padded envelope, please specify when prompted before online Checkout. 

* How long will my order take to be processed and delivered? 

It takes 1 working day to process an order if the order is made by 3pm. If you order on Monday before 3pm and select Next Day Delivery, your package will be sent on Tuesday and will arrive with you on Wednesday.
For orders made after 3pm on a working day, please allow for an extra day. 
For 2nd Class Signed For, add two working days.

• Do you accept reTURNS?

Yes, we do. 
If a piece has not been worn or damaged and you would like to return it, please email hello@poppyzellareed.com within 7 days of purchase to arrange return and an exchange/refund. 

We do not accept returns for worn/damaged items or specially ordered, commissioned items.

Poppy Zella Reed Recycled Plastic-free Packaging