• How will my piece be packaged?
Jewellery Boxes and Bags
All pieces come in either their own jewellery bag or box – smaller/less delicate items in their own bag and larger/delicate items in their own branded box.
Our grey/black jewellery boxes are made of 99% recycled material and can be reused or recycled.
Our white drawstring bags are made from 100% cotton.
Where we can, we reuse padded envelopes (which have been previously sent to us) to send out your order.
If you would prefer to receive your order in a new padded envelope, please specify when prompted before online Checkout.
* How long will my order take to be processed and delivered?
It takes 1 working day to process an order if the order is made by 3pm. If you order on Monday before 3pm and select Next Day Delivery, your package will be sent on Tuesday and will arrive with you on Wednesday.
For orders made after 3pm on a working day, please allow for an extra day.
For 2nd Class Signed For, add two working days.
• Do you accept reTURNS?
Yes, we do.
If a piece has not been worn or damaged and you would like to return it, please email firstname.lastname@example.org within 7 days of purchase to arrange return and an exchange/refund.
We do not accept returns for worn/damaged items or specially ordered, commissioned items.